Head of Medical Operations & Care Excellence

Union Community Care; Lancaster (Lancaster County); In loco; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Union Community Care in Lancaster, PA seeks a Director of Medical Operations to oversee day-to-day operations across sites. You will collaborate with the EVP/Chief Operating Officer to implement strategic goals, coach staff, strengthen culture, and ensure high-quality patient care delivery and engagement.

You will lead site teams, promote standard work, and participate in QI initiatives to improve workflows, patient flow, and overall efficiency, reporting to the executive leadership.

Competenze

• Bachelor’s degree in healthcare administration preferred.
• 5 years of administrative experience required.
• Strong MS Office and healthcare IT knowledge.
• Excellent written and verbal communication.
• Exceptional leadership abilities and English proficiency.

Mansioni

• Ensure efficient operations at the assigned site.
• Partner with care teams to meet quality goals.
• Lead directors toward consistent high results.
• Adopt standard work and drive quality improvement.
• Support site leads with day-to-day issues.
• Develop cohesive teams and empower leadership.
• Engage frontline staff in patient-centric services.
• Evaluate team roles and processes for effectiveness.
• Maintain site operation playbooks for consistency.
• Identify staffing or practice changes using evidence.
• Communicate organizational information intentionally.
• Perform other duties as assigned.

Conoscenze

Administrative experience

Leadership

Communication

Interpersonal skills

Healthcare administration

Formazione

Bachelor's in Healthcare Admin

Strumenti

MS Office

MS 365

Descrizione del lavoro

Union Community Care in Lancaster, PA seeks a Director of Medical Operations to oversee day-to-day operations across sites. You will collaborate with the EVP/Chief Operating Officer to implement strategic goals, coach staff, strengthen culture, and ensure high-quality patient care delivery and engagement.

You will lead site teams, promote standard work, and participate in QI initiatives to improve workflows, patient flow, and overall efficiency, reporting to the executive leadership.