Ambulatory Operations Director, Patient Care Lead

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 140,000 - 190,000; Full time

Job summary

Penn Medicine in Philadelphia seeks an Associate Director of Ambulatory Operations to lead day-to-day operations across ambulatory practices, ensuring patient-centered care and partnering with the Regional Director of Operations to execute strategic and financial plans.

This role oversees up to 20 providers and 50 staff, with about 10,000 annual visits and $10M in operating revenue, driving performance improvement, compliance, and a high-quality patient experience.

Qualifications

• Bachelor’s degree in business required.
• 7+ years of relevant experience with 5+ years in leadership.
• Master's degree preferred; advanced degree may substitute experience.

Responsibilities

• Lead day-to-day operations across assigned ambulatory practices, ensuring high-quality, efficient, and patient-centered care.
• Partner with the Regional Director of Operations and practice leadership to develop and execute strategic, operational, and financial plans.
• Drive patient satisfaction, access, quality outcomes, and service excellence through continuous performance improvement.
• Monitor operational and financial performance, identify opportunities for improvement, and implement corrective action plans as needed.
• Ensure compliance with regulatory, accreditation, and organizational standards.
• Oversee practice revenue cycle performance and support managed care and operational initiatives.
• Foster strong relationships with providers, staff, system leaders, and external partners to achieve organizational goals.
• Lead change management initiatives and support operational integration across programs and services.
• Recruit, develop, and retain high-performing managers and staff through coaching, performance management, and leadership development.

Skills

Leadership

Operations management

Healthcare experience

Strategic planning

Staff development

Education

Bachelor's degree in business

Master's degree preferred

Job description

Penn Medicine in Philadelphia seeks an Associate Director of Ambulatory Operations to lead day-to-day operations across ambulatory practices, ensuring patient-centered care and partnering with the Regional Director of Operations to execute strategic and financial plans.

This role oversees up to 20 providers and 50 staff, with about 10,000 annual visits and $10M in operating revenue, driving performance improvement, compliance, and a high-quality patient experience.