Associate Director, Healthcare Operations & Access

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 120,000 - 180,000; Full time

Job summary

Penn Medicine seeks an Associate Director of Operations within the Clinical Practices of the University of Pennsylvania (CPUP) to develop and implement initiatives across multiple locations, enhancing patient access and clinic operations. This role collaborates with CPUP leadership to coordinate care and streamline patient pathways.

You will drive program development, staffing, budgeting, and performance metrics while ensuring compliance with CPUP principles and regulatory standards, and

Qualifications

• Bachelor's degree and 7+ years relevant healthcare management experience.
• Advanced degree preferred in health care administration, business, or related field.

Responsibilities

• Lead patient access initiatives across CPUP locations to improve service delivery.
• Develop and standardize metrics to drive performance and patient satisfaction.
• Ensure compliance with CPUP Principles of Practice, regulations, and accreditation standards.
• Oversee staffing, budgeting and operating expense to meet department goals.

Skills

Leadership

Operations management

Collaboration

Budgeting

Education

Bachelor's Degree in Health Care Administration, Business, Nursing or related

Job description

Penn Medicine seeks an Associate Director of Operations within the Clinical Practices of the University of Pennsylvania (CPUP) to develop and implement initiatives across multiple locations, enhancing patient access and clinic operations. This role collaborates with CPUP leadership to coordinate care and streamline patient pathways.

You will drive program development, staffing, budgeting, and performance metrics while ensuring compliance with CPUP principles and regulatory standards, and