Client Experience Lead: Operations & Strategy

Community Services Group; Lancaster (Lancaster County); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

PTO and paid leave

Training and career development

Job summary

Community Services Group is seeking an Assistant Director in Lancaster, PA to lead a client experience process team within the Business Operations Center of Excellence. You will supervise staff, coordinate day-to-day operations, and partner with leadership to ensure service excellence.

This role emphasizes coaching, data-driven improvement, and staff development. The position requires a related degree with supervisory experience and a preference for behavioral health familiarity.

Qualifications

• Bachelor’s degree in related field with 2 years in a medical practice; behavioral health preferred.
• Associate degree with 3 years of experience; behavioral health preferred.
• Equivalent combination of education and experience acceptable.

Responsibilities

• Manage day-to-day operations, scheduling and staff guidance.
• Develop strategies to achieve team outcomes using current standards.
• Develop educational materials and provide staff training and support.

Skills

Supervisory experience

Team leadership

Coaching & mentoring

Education

Bachelor’s degree

2+ years medical practice experience

Behavioral health experience preferred

Associate degree

3+ years experience

Job description

Community Services Group is seeking an Assistant Director in Lancaster, PA to lead a client experience process team within the Business Operations Center of Excellence. You will supervise staff, coordinate day-to-day operations, and partner with leadership to ensure service excellence.

This role emphasizes coaching, data-driven improvement, and staff development. The position requires a related degree with supervisory experience and a preference for behavioral health familiarity.