Director of Medical Operations

Union-Community-Care; Lancaster (Lancaster County); On-site; USD 120,000 - 180,000; Full time

Job summary

Union Community Care seeks a Director of Medical Operations to drive day-to-day operations across multiple sites, collaborating with the EVP/COO to meet strategic and quality goals.

The role emphasizes coaching, culture building, patient-centered care, workflow optimization, compliance, and strong leadership across teams to deliver excellent care and efficient operations.

Qualifications

• Bachelor’s degree in healthcare administration or related field.
• At least 5 years of administrative experience in a healthcare setting.
• Strong understanding of MS Office products and data handling.
• Excellent written, verbal, analytical and interpersonal skills.
• English proficiency required; leadership experience expected.

Responsibilities

• Ensure effective and efficient operations at the assigned sites.
• Partner with site care teams to support excellent patient care and quality goals.
• Engage with other directors to ensure consistent results in medical operations.
• Adopt standard work and participate in quality improvement initiatives.
• Support site leaders with problem solving and operational challenges.
• Lead staff by developing cohesive teams and empowering leaders.
• Engage frontline staff to deliver patient-centric services and strong engagement.
• Maintain playbooks for consistent site operations and processes.
• Identify changes to staffing and practices using evidence-based approaches.
• Communicate organizational information frequently and clearly.
• Perform other duties as assigned.

Skills

Healthcare Administration

Operations Management

Team Leadership

Quality Improvement

Staff Development

Education

Bachelor's degree in Healthcare Administration

Tools

MS Office Suite

Job description

Our Mission, Vision, & Model of CareAt Union Community Care, our purpose is at the forefront of all that we do: we stand for whole health to help you live your fullest life.We envision vibrant and healthy communities supported by inclusive healthcare that embraces each member’s unique culture, needs, and values, and emboldens them to make healthful choices that fuel their well-being and the well-being of others.We believe in whole health. This means we address and heal disease but equally important, we work at the causes of the causes, the social ills that must be addressed to achieve true equity.We listen, learn, and embrace the complex lives and unique strengths of our patients, and we work hard to break down all barriers to care. This means we look through a grassroots lens. We connect with our communities because we are our communities. Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center.JOB SUMMARYThe Director of Medical Operations works closely with the EVP/Chief Operating Officer to implement organizational strategic goals, objectives and initiatives. The Director of Medical Operations oversees the day-to-day operations at Union Community Care sites, including but not limited to, staff coaching and professional development, strengthening the team spirit and organizational culture, supporting high quality patient care delivery, patient flow, clinical workflow, compliance and patient engagement.SPECIFIC JOB DUTIES1. Ensure effective and efficient operations at the assigned site.2. Partner with site care teams in support of excellent patient care, team work and meeting or exceeding Union’s strategic and quality goals.3. Fully engages and is invested in the mutual success of other directors of Union to ensure consistent high results in medical operations. Results include: patient target, financial performance, staff engagement, and patient engagement.4. Ensures adoption for standard work and engages in QI initiatives to improve workflow.5. Supports site leads for site level support and problem solving.7. Effectively leads staff by developing cohesive teams. Nurture and support the Empowered Leadership Model.8. Engages front line staff in providing excellent patient centric services.9. Provides ongoing evaluation of the quality and effectiveness of team roles and processes.10. Establishes and maintains a playbook for sites operations to ensure consistent and uniform practice at each site.11. Identifies changes that should be made in support staff, practice using an evidence-based approach and facilitates the initiation of, adoption of, and adaptation to change.12. Provides intentional and frequent communication on organizational information.13. Performs other work-related duties as assigned.POSITION REQUIREMENTSBachelor’s degree healthcare administration preferred5 years of administrative experience requiredStrong understanding of MS productsStrong written, verbal, analytical and interpersonal skillsExceptional leadership skillsEnglish proficiency requiredESSENTIAL FUNCTIONSIn order to fulfill the requirements of this position, duties 1-13 are considered essential functions of the job.ORGANIZATIONAL INVOLVEMENTThis position is required to participate in mandatory all staff meetings, team meetings and trainings.