Director of Medical Operations (63536)

Union Community Care; Lancaster (Lancaster County); On-site; USD 90,000 - 130,000; Full time

Job summary

Union Community Care in Lancaster, PA seeks a Director of Medical Operations to oversee day-to-day operations across sites. You will collaborate with the EVP/Chief Operating Officer to implement strategic goals, coach staff, strengthen culture, and ensure high-quality patient care delivery and engagement.

You will lead site teams, promote standard work, and participate in QI initiatives to improve workflows, patient flow, and overall efficiency, reporting to the executive leadership.

Qualifications

• Bachelor’s degree in healthcare administration preferred.
• 5 years of administrative experience required.
• Strong MS Office and healthcare IT knowledge.
• Excellent written and verbal communication.
• Exceptional leadership abilities and English proficiency.

Responsibilities

• Ensure efficient operations at the assigned site.
• Partner with care teams to meet quality goals.
• Lead directors toward consistent high results.
• Adopt standard work and drive quality improvement.
• Support site leads with day-to-day issues.
• Develop cohesive teams and empower leadership.
• Engage frontline staff in patient-centric services.
• Evaluate team roles and processes for effectiveness.
• Maintain site operation playbooks for consistency.
• Identify staffing or practice changes using evidence.
• Communicate organizational information intentionally.
• Perform other duties as assigned.

Skills

Administrative experience

Leadership

Communication

Interpersonal skills

Healthcare administration

Education

Bachelor's in Healthcare Admin

Tools

MS Office

MS 365

Job description

Job Details: Job Location: Administration - Lancaster, PA 17602, Our Mission, Vision, & Model of Care

At Union Community Care, our purpose is at the forefront of all that we do: we stand for whole health to help you live your fullest life.

We envision vibrant and healthy communities supported by inclusive healthcare that embraces each member’s unique culture, needs, and values, and emboldens them to make healthful choices that fuel their well-being and the well-being of others.

We believe in whole health. This means we address and heal disease but equally important, we work at the causes of the causes, the social ills that must be addressed to achieve true equity.

We listen, learn, and embrace the complex lives and unique strengths of our patients, and we work hard to break down all barriers to care. This means we look through a grassroots lens. We connect with our communities because we are our communities. Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center.

Qualifications: JOB SUMMARY

The Director of Medical Operations works closely with the EVP/Chief Operating Officer to implement organizational strategic goals, objectives and initiatives. The Director of Medical Operations oversees the day-to-day operations at Union Community Care sites, including but not limited to, staff coaching and professional development, strengthening the team spirit and organizational culture, supporting high quality patient care delivery, patient flow, clinical workflow, compliance and patient engagement.

SPECIFIC JOB DUTIES

• 1. Ensure effective and efficient operations at the assigned site.
• 2. Partner with site care teams in support of excellent patient care, team work and meeting or exceeding Union's strategic and quality goals.
• 3. Fully engages and is invested in the mutual success of other directors of Union to ensure consistent high results in medical operations. Results include: patient target, financial performance, staff engagement, and patient engagement.
• 4. Ensures adoption for standard work and engages in QI initiatives to improve workflow.
• 5. Supports site leads for site level support and problem solving.
• 7. Effectively leads staff by developing cohesive teams. Nurture and support the Empowered Leadership Model.
• 8. Engages front line staff in providing excellent patient centric services.
• 9. Provides ongoing evaluation of the quality and effectiveness of team roles and processes.
• 10. Establishes and maintains a playbook for sites operations to ensure consistent and uniform practice at each site.
• 11. Identifies changes that should be made in support staff, practice using an evidence-based approach and facilitates the initiation of, adoption of, and adaptation to change.
• 12. Provides intentional and frequent communication on organizational information.
• 13. Performs other work-related duties as assigned.

POSITION REQUIREMENTS

• Bachelor's degree healthcare administration preferred
• 5 years of administrative experience required
• Strong understanding of MS products
• Strong written, verbal, analytical and interpersonal skills
• Exceptional leadership skills
• English proficiency required

ESSENTIAL FUNCTIONS

In order to fulfill the requirements of this position, duties 1-13 are considered essential functions of the job.

ORGANIZATIONAL INVOLVEMENT

This position is required to participate in mandatory all staff meetings, team meetings and trainings.