Head of Life Sciences AI Innovation & Delivery

Salesforce, Inc.; New York (NY); Sur place; USD 229 000 - 349 000; Plein temps

Résumé du poste

Salesforce is seeking a senior leader to define and accelerate the AI-enabled delivery strategy for its Life Sciences Professional Services. This executive will align Professional Services, Customer Success, Product Management, and Engineering to ensure customer deployments drive product evolution and AI innovation.

Leading a global team of roughly 20 professionals, the role focuses on scaling delivery intelligence, building reusable assets, and delivering measurable outcomes for Life Sciences

Qualifications

• 15+ years of leadership experience in Professional Services, enterprise software, digital transformation, Life Sciences consulting, or technology organizations.
• Deep understanding of the Life Sciences industry, enterprise implementation programs, and customer transformation initiatives.
• Proven experience partnering across Product Management, Engineering, Professional Services, Customer Success, and executive stakeholders.
• Demonstrated success translating customer needs into product strategy, technology investments, reusable assets, or delivery innovation.
• Experience leading global, cross-functional organizations and influencing without direct authority.
• Strong executive communication, strategic thinking, and stakeholder management skills.

Responsabilités

• Develop a comprehensive view of implementation trends, customer challenges, and delivery opportunities across Salesforce's global Life Sciences portfolio.
• Define the roadmap for Life Sciences-specific agentic delivery capabilities that improve implementation quality, delivery productivity, and customer outcomes.
• Capture customer and delivery feedback and translate it into actionable product enhancements, roadmap priorities, and implementation best practices.
• Lead and develop a high-performing global team of approximately 20 professionals focused on industry innovation, architecture, delivery excellence, and AI enablement.
• Establish governance to measure adoption, business impact, customer outcomes, and value realization across the Life Sciences innovation portfolio.

Description du poste

Salesforce is seeking a senior leader to define and accelerate the AI-enabled delivery strategy for its Life Sciences Professional Services. This executive will align Professional Services, Customer Success, Product Management, and Engineering to ensure customer deployments drive product evolution and AI innovation.

Leading a global team of roughly 20 professionals, the role focuses on scaling delivery intelligence, building reusable assets, and delivering measurable outcomes for Life Sciences