AI Innovation Lead, Life Sciences Delivery

100 Salesforce, Inc.; United States; Remote; USD 191,000 - 321,000; Full time

Job summary

Salesforce, Inc. is seeking an AI Innovation Lead – Life Sciences to define and accelerate the AI-enabled delivery strategy for its global Life Sciences Professional Services.

This executive bridges Professional Services, Customer Success, Product Management, Engineering, and Global Delivery to align customer outcomes with product evolution and AI innovation. You will lead a global team, shape industry-specific AI assets and delivery accelerators, and partner with cross-functional leaders to

Qualifications

• 15+ years of leadership experience in Professional Services, enterprise software, digital transformation, Life Sciences consulting, or technology organizations.
• Deep understanding of Life Sciences industry, enterprise implementation programs, and customer transformation initiatives.
• Proven experience partnering across Product Management, Engineering, Professional Services, Customer Success, and executive stakeholders.
• Demonstrated success translating customer needs into product strategy, technology investments, reusable assets, or delivery innovation.
• Experience leading global, cross-functional organizations and influencing without direct authority.
• Strong executive communication, strategic thinking, and stakeholder management skills.

Responsibilities

• Develop a comprehensive view of implementation trends, customer challenges, and delivery opportunities across Salesforce’s Life Sciences portfolio.
• Identify patterns across engagements and translate insights into AI, automation, reusable assets, accelerators, and delivery innovation.
• Define the roadmap for Life Sciences-specific agentic delivery capabilities to improve quality and outcomes.
• Prioritize AI assets, accelerators, reusable frameworks, and delivery capabilities to bridge product and customer demand.
• Capture customer feedback to translate into product enhancements, roadmap priorities, and best practices.
• Lead and develop a high-performing global team focused on industry innovation, architecture, delivery excellence, and AI enablement.

Skills

Leadership

Executive communication

Stakeholder management

Cross-functional collaboration

Strategic thinking

Life Sciences knowledge

AI delivery

Job description

Salesforce, Inc. is seeking an AI Innovation Lead – Life Sciences to define and accelerate the AI-enabled delivery strategy for its global Life Sciences Professional Services.

This executive bridges Professional Services, Customer Success, Product Management, Engineering, and Global Delivery to align customer outcomes with product evolution and AI innovation. You will lead a global team, shape industry-specific AI assets and delivery accelerators, and partner with cross-functional leaders to