Head of Learning Experience Design & AI Innovation

Capital One National Association; Richmond (VA); Hybrid; USD 173,000 - 197,000; Full time

Job summary

Capital One seeks a Director of Learning Experience Design to lead a team crafting high-impact, AI-enabled learning experiences for operations associates. The role blends strategic leadership with hands-on design to elevate learning as a driver of performance, with a focus on modernizing content, experiential delivery, and measurement.

Hybrid work is expected, with three days in the office and two remote. Ideal candidates will have deep learning science expertise, human-centered design, and a

Qualifications

• Bachelor’s Degree in a relevant field.
• 5+ years in instructional design and development.
• 5+ years in project/program management or related.
• 5+ years in client consulting.
• 5+ years in people management.

Responsibilities

• Champion AI integration to accelerate asset creation and updates.
• Lead an innovating, nimble team using agile methodologies.
• Co-create the annual strategic learning agenda with stakeholders.
• Design CoE to optimize resources and ensure quality.
• Develop learning solutions that impact frontline KPIs.
• Establish and monitor learning metrics to drive improvements.
• Manage scope, timelines, and budget amidst constraints.

Skills

Strategic Partner

AI integration

Coaching teams

Learning science

Cross-functional leadership

Impactful strategy

Education

Bachelor’s Degree

Advanced degree

Job description

Capital One seeks a Director of Learning Experience Design to lead a team crafting high-impact, AI-enabled learning experiences for operations associates. The role blends strategic leadership with hands-on design to elevate learning as a driver of performance, with a focus on modernizing content, experiential delivery, and measurement.

Hybrid work is expected, with three days in the office and two remote. Ideal candidates will have deep learning science expertise, human-centered design, and a