Director, AI-Driven Learning Experience

Capital One; Richmond (VA); Hybrid; USD 173,000 - 197,000; Full time

Benefits offered by this job

Health benefits

Inclusive benefits

Job summary

Capital One seeks a strategic Director of Learning Experience Design to lead a team of instructional designers, creative specialists, and people leaders in a hybrid setup. You will modernize learning, integrate AI to accelerate content creation, and tie assets to operational performance with strong data-driven evaluation.

You will partner with operations leaders to co-create a yearly strategic learning agenda, establish a Center of Excellence, and drive continuous improvement while maintaining

Qualifications

• Experience establishing and leading an Instructional Design Center of Excellence (CoE) within an operations-focused environment.
• Demonstrated ability to integrate AI or automation tools into the learning development lifecycle.
• Proven track record of coaching teams to be more innovative, agile, and nimble in their approach to complex problem-solving.
• Ability to develop and execute a comprehensive strategy for instructional design that serves frontline and operational audiences.
• Strong history of partnering with senior business leaders to translate complex operational needs into effective, scalable, and modern learning solutions.
• Demonstrated success in implementing robust evaluation models and data analytics to measure the impact of learning on operational business results.
• Ability to manage ambiguity, lead through change, and deliver in a highly matrixed structure.

Responsibilities

• Champion AI Integration: Lead the strategy to integrate AI tools into the design and maintenance lifecycle, reducing time-to-market for learning assets and ensuring knowledge repositories are continuously updated and enhanced.
• Foster an Innovative Culture: Lead rituals and coaching sessions that empower your team to think creatively, pilot new design ideas, and adapt quickly to the fast-paced needs of the operations environment.
• Collaborate on Strategy: Partner with operational and frontline stakeholders to co-create the annual strategic learning agenda, ensuring seamless execution across business and learning initiatives.
• Lead the Design CoE: Optimize resource allocation to support the broader operations and frontline strategy, ensuring consistent quality and brand alignment.
• Design for Impact: Leverage adult learning science and human-centered design to build solutions that address frontline trends, while constantly looking for opportunities to innovate on delivery modalities.
• Drive Continuous Improvement: Establish and monitor key learning performance metrics, leveraging data from operational systems to drive ongoing refinements.
• Manage Complexity: Oversee project scope, timelines, and budget, identifying and mitigating risks to support the reality of business constraints while maintaining a high bar for innovation.

Skills

Strategic partner

AI-forward thinker

Innovative coach

Learning science design

Collaborative partner

Impact-driven strategist

Education

Bachelor's Degree

Advanced degree in Instructional Design/Learning & Development

Job description

Capital One seeks a strategic Director of Learning Experience Design to lead a team of instructional designers, creative specialists, and people leaders in a hybrid setup. You will modernize learning, integrate AI to accelerate content creation, and tie assets to operational performance with strong data-driven evaluation.

You will partner with operations leaders to co-create a yearly strategic learning agenda, establish a Center of Excellence, and drive continuous improvement while maintaining