Director of AI-Driven Learning Experience

Information Technology Senior Management Forum

Richmond (VA)

Hybrid

USD 140,000 - 210,000

Full time

14 days+

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Job summary

Capital One seeks a Director of Learning Experience Design to elevate learning as a strategic driver of operational performance. You will lead a team of instructional designers, creatives, and learning scientists to design, develop, and continuously improve high-impact experiences in the flow of work.

This hybrid role focuses on AI-enabled design, agile coaching, and measurement of impact on metrics like quality and productivity.

Qualifications

Experience establishing and leading an Instructional Design Center of Excellence (CoE) within an operations-focused environment.
Demonstrated ability to integrate AI or automation tools into the learning development lifecycle.
Proven track record of coaching teams to be more innovative, agile, and nimble in their approach to complex problem-solving.
Ability to develop and execute a comprehensive strategy for instructional design that serves frontline and operational audiences.
Strong history of partnering with senior business leaders to translate complex operational needs into effective, scalable, and modern learning solutions.
Demonstrated success in implementing robust evaluation models and data analytics to measure the impact of learning on operational business results.
Ability to manage ambiguity, lead through change, and deliver in a highly matrixed structure.

Responsibilities

Champion AI Integration: Lead the strategy to integrate AI tools into the design and maintenance lifecycle, reducing time-to-market for learning assets and ensuring knowledge repositories are continuously updated and enhanced.
Foster an Innovative Culture: Lead rituals and coaching sessions that empower your team to think creatively, pilot new design ideas, and adapt quickly to the fast-paced needs of the operations environment.
Collaborate on Strategy: Partner with operational and frontline stakeholders to co-create the annual strategic learning agenda, ensuring seamless execution across business and learning initiatives.
Lead the Design CoE: Optimize resource allocation to support the broader operations and frontline strategy, ensuring consistent quality and brand alignment.
Design for Impact: Leverage adult learning science and human-centered design to build solutions that address frontline trends, while constantly looking for opportunities to innovate on delivery modalities.
Drive Continuous Improvement: Establish and monitor key learning performance metrics, leveraging data from operational systems to drive ongoing refinements.
Manage Complexity: Oversee project scope, timelines, and budget, identifying and mitigating risks to support the reality of business constraints while maintaining a high bar for innovation.