Head of Implementation & Onboarding Excellence

Guardian Life Insurance; Bethlehem (Northampton County); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Guardian Life Insurance seeks a strategic Head of Implementation to lead end-to-end onboarding, data exchange, and deployment across Select, Premier, Advisory, and Key segments from a Bethlehem, PA area hub. You will drive operational performance, service quality, risk management, and customer outcomes.

You will partner with Sales, Client Management, Operations, Product, and Transformation to optimize processes, governance, and continuous improvement, building high-performing teams and fostering

Qualifications

• 10+ years of leadership experience in implementation, operations, onboarding, or related functions in group benefits/insurance.
• Proven ability to lead large, multi-level organizations through managers and team leads.
• Strong collaboration and influence across matrixed teams to deliver customer outcomes.

Responsibilities

• Own end-to-end implementation across multiple market segments, including onboarding, plan setup, eligibility, and data exchange.
• Deliver high-quality, efficient onboarding that aligns with business objectives.
• Design scalable service models balancing efficiency and personalized experiences for complex segments.

Skills

Leadership

Strategic thinking

Cross-functional collaboration

Communication

Tools

EDI

Job description

Guardian Life Insurance seeks a strategic Head of Implementation to lead end-to-end onboarding, data exchange, and deployment across Select, Premier, Advisory, and Key segments from a Bethlehem, PA area hub. You will drive operational performance, service quality, risk management, and customer outcomes.

You will partner with Sales, Client Management, Operations, Product, and Transformation to optimize processes, governance, and continuous improvement, building high-performing teams and fostering