Enterprise SaaS Implementation Lead

Goosehead Insurance Agency LLC; Westlake (TX); Presencial; USD 90.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

401K Matching Plan

Employee Stock Purchase Plan

Paid holidays, vacation, and sickLeave

Wellness programs

Descripción de la vacante

Goosehead Insurance Agency LLC is seeking an Implementation Manager to lead onboarding for enterprise partners and ensure on-time delivery aligned with customer goals. You will partner with Product, Engineering, Integrations, Marketing, Support, and Partner Management to enable lead flow, drive conversion, and mitigate risk at launch.

You will oversee data migration, testing, and training to ensure customers extract maximum value from the Goosehead platform while building scalable processes for

Formación

• 5+ years of experience in implementation, onboarding, project management, or professional services.
• Experience delivering complex, multi-stakeholder implementations in a SaaS or technology environment.
• Strong project management and organizational skills with the ability to manage multiple implementations simultaneously.

Responsabilidades

• Lead end-to-end customer implementations from kickoff through go-live and transition to ongoing support.
• Develop and manage implementation plans, timelines, and milestones.
• Coordinate cross-functional teams including Product, Engineering, Integrations, Marketing, Support, and Partner Management.
• Configure onboarding plans to customer requirements and oversee data migration, integrations, and testing.
• Proactively identify risks, manage issues, and drive resolution.
• Communicate status, progress, and next steps clearly to customers and internal stakeholders.
• Ensure customers are trained and prepared to use the platform at launch.
• Capture feedback and learnings to improve processes and documentation.

Conocimientos

Project Management

Communication

SaaS Implementations

Cross-functional Leadership

Jira

Salesforce

Asana

Smartsheet

Educación

Bachelor's degree

Herramientas

Jira

Salesforce

Asana

Smartsheet

Descripción del empleo

Goosehead Insurance Agency LLC is seeking an Implementation Manager to lead onboarding for enterprise partners and ensure on-time delivery aligned with customer goals. You will partner with Product, Engineering, Integrations, Marketing, Support, and Partner Management to enable lead flow, drive conversion, and mitigate risk at launch.

You will oversee data migration, testing, and training to ensure customers extract maximum value from the Goosehead platform while building scalable processes for