Head of Implementation & Onboarding

Remote Genie; United States; Remote; USD 115,000 - 145,000; Full time

Benefits offered by this job

Health insurance

Flexible vacation

Paid parental leave

Transparent metrics and equity

Job summary

Standard Metrics is hiring for an Implementation leader who will own deployments end to end, building plays, tooling, and teams to ensure rapid time-to-value for customers.

You’ll drive KPIs, scaling processes and coordinating with Sales, CS, and Data to align on pre-sale scoping and post-sale handoffs. A strong finance/equipment knowledge base and leadership experience are essential.

Qualifications

• 7+ years in implementation, professional services, or customer onboarding, preferably in financial services or enterprise SaaS.
• 2+ years leading a team or function with process-building and scaling success.
• Ownership mindset with outcomes and metrics accountability.
• Strong finance knowledge; VC fund and portfolio reporting is a plus.
• Excellent program/project management skills for a large deployment portfolio.
• Proven cross-functional collaboration with CX, Product, Engineering, and Data.

Responsibilities

• Own the Implementation function end to end: strategy, process, tooling, staffing and results.
• Build and lead the Implementation team, including hiring and coaching.
• Set and report KPIs: time-to-value, on-time delivery, satisfaction and resource use.
• Design scalable playbooks and automate processes to boost efficiency.
• Lead as escalation owner for complex deployments with senior stakeholders.
• Collaborate with Sales, CS and Data to scope deals and ensure smooth handoffs.
• Manage capacity planning across concurrent deployments.
• Channel customer feedback to Product to inform roadmap.

Skills

End-to-end implementation leadership

Team building & coaching

KPIs and data-driven improvement

Program and project management

Cross-functional influence

Executive communication

Ambiguity tolerance & structure

Passion for tech/startups/VC

Job description

Standard Metrics is hiring for an Implementation leader who will own deployments end to end, building plays, tooling, and teams to ensure rapid time-to-value for customers.

You’ll drive KPIs, scaling processes and coordinating with Sales, CS, and Data to align on pre-sale scoping and post-sale handoffs. A strong finance/equipment knowledge base and leadership experience are essential.