Head of Implementation

Silicon Valley Search Group; New York (NY); On-site; USD 180,000 - 260,000; Full time

Job summary

Silicon Valley Search Group is seeking a Head of Implementation to build and scale our customer delivery function in New York. This player-coach role will lead the implementation strategy while remaining hands-on with complex deployments and key accounts.

You will define how the platform is delivered, partner with Product, Engineering, and Operations, and create the systems, processes, and team needed to support rapid growth.

Responsibilities

• Own the Implementation Function by building and scaling the team, defining structure and performance expectations.
• Lead strategic implementations with hands-on oversight of complex customer deployments and end-to-end onboarding.
• Build scalable processes with repeatable playbooks, improved tooling, and better data visibility across the organization.
• Act as a functional expert translating business requirements into platform configurations that align with client workflows.
• Partner cross-functionally with Product and Engineering to surface insights and influence product direction.
• Drive delivery performance by tracking metrics, identifying bottlenecks, and implementing speed and quality improvements.

Job description

About The Company

This is a high-growth, venture-backed company building an AI-driven platform focused on modernizing finance and back-office operations. The product helps organizations automate core workflows across billing, payments, reporting, and financial processes, enabling teams to reduce manual work and improve operational visibility.

About The Company

This is a high-growth, venture-backed company building an AI-driven platform focused on modernizing finance and back-office operations. The product helps organizations automate core workflows across billing, payments, reporting, and financial processes, enabling teams to reduce manual work and improve operational visibility.

The company is early-stage, well-funded, and based in New York, with a strong technical and domain-focused founding team.

About The Role

The company is hiring a Head of Implementation to build and scale its customer delivery function. This is a player-coach role where you will lead the implementation strategy while staying close to complex, high-impact customer deployments.

You will define how the platform is delivered, partner cross-functionally with Product, Engineering, and Operations, and build the systems, processes, and team needed to support rapid growth.

What You’ll Do

Own the Implementation Function

• Build and scale the implementation team, including hiring, onboarding, and development
• Define team structure, roles, and performance expectations
• Establish delivery standards and best practices

Lead Strategic Implementations

• Stay hands-on with complex or high-priority customer implementations
• Oversee end-to-end onboarding, including process mapping, system configuration, and integrations
• Ensure successful and efficient go-lives for key accounts

Build Scalable Processes

• Design and implement repeatable playbooks and workflows
• Improve internal tooling, data visibility, and operational efficiency
• Drive consistency across implementations as the company scales

Act as a Functional Expert

• Translate business and operational requirements for customers
• Ensure alignment between platform capabilities and client workflows

Partner Cross-Functionally

• Work closely with Product and Engineering to surface insights from implementations
• Influence product direction based on customer needs and delivery experience

Drive Performance and Accountability

• Track delivery metrics and team performance
• Identify bottlenecks and implement solutions to improve speed and quality