Deployment & Onboarding Leader

standardmetrics; United States; Remote; USD 115,000 - 145,000; Full time

Job summary

Standard Metrics is an AI-driven financial data platform transforming how investors and portfolio companies report and benchmark performance. We are building out a Deployment team to onboard customers and ensure their success, serving top VC/PE firms worldwide.

You will own the Implementation function end to end, build and lead the team, set KPIs, and design scalable playbooks, partnering with Sales, CS, and Data to drive value and seamless transitions after onboarding.

Qualifications

• 7+ years of experience in implementation, professional services, or customer onboarding, ideally within financial services, enterprise B2B SaaS, or consulting.
• 2+ years leading a team or function, with a track record of building processes and scaling a team from the ground up
• Demonstrated ownership of a function's outcomes and metrics, not just individual projects
• Strong finance knowledge; familiarity with venture capital fund and portfolio company reporting is a strong plus
• Expert program and project management skills, with the ability to oversee a large portfolio of concurrent deployments
• Proven ability to influence cross-functionally, Customer Experience, Product, Engineering, and Data teams
• Outstanding communication skills, including comfort presenting to executives and senior customer stakeholders
• A builder's mindset: comfortable with ambiguity and energized by creating structure where little exists
• Passion for technology, startups, entrepreneurship, and/or venture capital

Responsibilities

• Own the Implementation function end to end: strategy, process, tooling, staffing, and results for every customer deployment
• Build and lead the Implementation team, including hiring, coaching, and developing team members and setting clear goals and performance standards
• Set, track, and report on the function's KPIs (time-to-value, on-time delivery, customer satisfaction, and resource utilization) and use them to drive continuous improvement
• Design scalable, repeatable implementation playbooks, and leverage tooling to automate processes to drive efficiency
• Serve as the lead point of contact and escalation owner for strategic and complex deployments, building trusted relationships with senior stakeholders at our customers
• Partner with Sales, Customer Success, and Data teams to scope deals accurately pre-sale, define clear hand-offs, and ensure seamless transitions post-implementation
• Own capacity planning and prioritization across a portfolio of concurrent deployments, balancing customer commitments with internal resources
• Bring the voice of the customer to Product to inform roadmap

Skills

Implementation experience

Team leadership

Ownership of outcomes

Finance knowledge

Program management

Cross-functional influence

Executive communication

Ambiguity tolerance

Startup/VC interest

Job description

Standard Metrics is an AI-driven financial data platform transforming how investors and portfolio companies report and benchmark performance. We are building out a Deployment team to onboard customers and ensure their success, serving top VC/PE firms worldwide.

You will own the Implementation function end to end, build and lead the team, set KPIs, and design scalable playbooks, partnering with Sales, CS, and Data to drive value and seamless transitions after onboarding.