Head of Implementation & Deployment - SaaS

Ali Aydi; United States; Remote; USD 115,000 - 145,000; Full time

Benefits offered by this job

Health and dental insurance

Flexible vacation

Paid parental leave

Complete transparency

Regular offsites

Job summary

Standard Metrics is hiring for a senior leader to own and optimize our end-to-end implementation function. You will build and lead a team, design scalable playbooks, and establish KPIs across time-to-value, on-time delivery, and customer satisfaction.

You will collaborate with Sales, Success, and Data teams to scope deals pre-sale and ensure smooth post-implementation handoffs. The role requires 7+ years in implementation and 2+ years in leadership, with strong finance familiarity and excellent

Qualifications

• 7+ years in implementation, professional services, or customer onboarding in financial services, enterprise B2B SaaS, or consulting.
• 2+ years leading a team or function with scalable processes.

Responsibilities

• Own the Implementation function end to end: strategy, process, tooling, staffing, and results for every customer deployment.
• Build and lead the Implementation team, including hiring, coaching, and developing members and setting clear goals.
• Set, track, and report KPIs (time-to-value, on-time delivery, customer satisfaction, resource utilization) to drive improvement.
• Design scalable, repeatable implementation playbooks and automate processes to boost efficiency.
• Serve as lead contact and escalation owner for strategic deployments; build relationships with senior stakeholders.
• Partner with Sales, Customer Success, and Data teams to scope deals pre-sale and define handoffs post-implementation.
• Own capacity planning across a portfolio of deployments balancing customer commitments with resources.
• Bring the voice of the customer to Product to inform roadmap.

Skills

Implementation leadership

Team building

Program management

Cross-functional influence

Executive communication

Ambiguity tolerance

Venture capital/finance familiarity

Job description

Standard Metrics is hiring for a senior leader to own and optimize our end-to-end implementation function. You will build and lead a team, design scalable playbooks, and establish KPIs across time-to-value, on-time delivery, and customer satisfaction.

You will collaborate with Sales, Success, and Data teams to scope deals pre-sale and ensure smooth post-implementation handoffs. The role requires 7+ years in implementation and 2+ years in leadership, with strong finance familiarity and excellent