Implementation Manager

pofft Technology Inc.; United States; Remote; USD 115,000 - 145,000; Full time

Benefits offered by this job

Health and dental insurance

Competitive equity package

Job summary

Standard Metrics in the USA is seeking a seasoned Deployment leader to own end-to-end implementation strategy, process, and delivery for enterprise customers. You will build and grow the Implementation team, set performance standards, and drive continuous improvement through KPI monitoring.

You will collaborate with Sales, Customer Success, and Data teams to scope deals, define hand-offs, and ensure smooth post-implementation transitions while balancing capacity across a portfolio of deployments.

Qualifications

• 7+ years in implementation, services, or onboarding, ideally in financial services or enterprise SaaS.
• 2+ years leading a team with a track record of building scalable processes.
• Ownership of outcomes and metrics, not just projects.
• Strong finance knowledge and VC portfolio reporting is a plus.
• Expert program and project management for a large portfolio.
• Proven cross-functional influence with CX, Product, Engineering, and Data.
• Excellent communication skills, comfortable presenting to executives.
• Builder mindset, able to create structure in ambiguity.
• Passion for technology, startups, and venture capital.

Responsibilities

• Own the Implementation function end to end: strategy, process, tooling, staffing, and results for every customer deployment.
• Build and lead the Implementation team, including hiring, coaching, and developing team members and setting clear goals and performance standards.
• Set, track, and report on the function’s KPIs (time-to-value, on-time delivery, customer satisfaction, and resource utilization) and use them to drive continuous improvement.
• Design scalable, repeatable implementation playbooks, and leverage tooling to automate processes to drive efficiency.
• Serve as the lead point of contact and escalation owner for strategic and complex deployments, building trusted relationships with senior stakeholders at our customers.
• Partner with Sales, Customer Success, and Data teams to scope deals accurately pre-sale, define clear hand-offs, and ensure seamless transitions post-implementation.
• Own capacity planning and prioritization across a portfolio of concurrent deployments, balancing customer commitments with internal resources.
• Bring the voice of the customer to Product to inform roadmap.

Skills

Implementation leadership

Team building

KPIs management

Process design

Stakeholder management

Capacity planning

Voice of the customer

Cross-functional collaboration

Executive communication

Ambiguity tolerance

Job description

Standard Metrics is an AI-driven financial data platform that helps investors and their portfolio companies make more informed, forward-looking decisions with automated reporting and benchmarking tools. We’re a team of optimistic product builders on a mission to accelerate innovation in the private markets. Standard Metrics is backed by 8VC and Spark Capital, along with other leading VCs and angels, and is currently a trusted partner for many of the top VC/PE firms in the world.

Come Build With Us

We are building out our Deployment team to onboard and train new customers and to ensure they are positioned for success. You will become a trusted advisor for some of the top venture capital firms and startups in the world, deeply understanding their business goals in order to implement best practices and ensure that our customers have a seamless onboarding experience.

What You’ll Do

• Own the Implementation function end to end: strategy, process, tooling, staffing, and results for every customer deployment
• Build and lead the Implementation team, including hiring, coaching, and developing team members and setting clear goals and performance standards
• Set, track, and report on the function’s KPIs (time-to-value, on-time delivery, customer satisfaction, and resource utilization) and use them to drive continuous improvement
• Design scalable, repeatable implementation playbooks, and leverage tooling to automate processes to drive efficiency
• Serve as the lead point of contact and escalation owner for strategic and complex deployments, building trusted relationships with senior stakeholders at our customers
• Partner with Sales, Customer Success, and Data teams to scope deals accurately pre-sale, define clear hand-offs, and ensure seamless transitions post-implementation
• Own capacity planning and prioritization across a portfolio of concurrent deployments, balancing customer commitments with internal resources
• Bring the voice of the customer to Product to inform roadmap

What You’ll Bring

• 7+ years of experience in implementation, professional services, or customer onboarding, ideally within financial services, enterprise B2B SaaS, or consulting
• 2+ years leading a team or function, with a track record of building processes and scaling a team from the ground up
• Demonstrated ownership of a function’s outcomes and metrics, not just individual projects
• Strong finance knowledge; familiarity with venture capital fund and portfolio company reporting is a strong plus
• Expert program and project management skills, with the ability to oversee a large portfolio of concurrent deployments
• Proven ability to influence cross-functionally, Customer Experience, Product, Engineering, and Data teams
• Outstanding communication skills, including comfort presenting to executives and senior customer stakeholders
• A builder’s mindset: comfortable with ambiguity and energized by creating structure where little exists
• Passion for technology, startups, entrepreneurship, and/or venture capital

For our employees located in the USA, we aim to pay at or above the market rate of US-based tech hubs like San Francisco or NYC. For international roles, we aim to pay top of market for your country. The estimated annual salary for this role is between $115,000-$145,000, plus a competitive equity package. Actual compensation will be determined based on experience and qualifications.

Health and dental insurance ...

Work Type: Full-Time

Location: USA Only