Head of Housekeeping & Guest Experience

Crescent Hotels & Resorts; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

NH Collection New York Madison Avenue, operated by Crescent Hotels & Resorts, seeks a Housekeeping Supervisor to oversee all housekeeping activities and ensure top cleanliness and guest satisfaction.

The role involves directing staff, managing budgets, enforcing safety standards, and coordinating with other departments to maintain hotel operations. Strong leadership and English communication are essential.

Qualifications

• Must communicate in English and maintain professional appearance.

Responsibilities

• Interview, hire, train, evaluate performance and address discipline when needed.
• Direct housekeeping and laundry staff with clear assignments.
• Plan, organize and monitor staff to meet quality standards and inspect guest rooms and public areas.
• Monitor finances: budget, inventory, expenses, wages and supplies; adjust staffing and labor accordingly.
• Ensure proper use of chemicals and proper labeling per safety program.
• Plan staff meetings and disseminate information across teams.
• Evaluate condition of furniture and decor; assist rehab project coordination.
• Provide clear verbal and written directions to staff.
• Maintain attendance and regular work schedule; perform other duties as assigned.

Skills

English communication

Self-starter

Professional appearance

Guest communication

Team player

Sanitation knowledge

Safety procedures

Financial basics

Supervisory skills

Interdepartmental coordination

Tools

Moderately complex computer system

Job description

NH Collection New York Madison Avenue, operated by Crescent Hotels & Resorts, seeks a Housekeeping Supervisor to oversee all housekeeping activities and ensure top cleanliness and guest satisfaction.

The role involves directing staff, managing budgets, enforcing safety standards, and coordinating with other departments to maintain hotel operations. Strong leadership and English communication are essential.