Director of Housekeeping

NH Collection New York Madison Avenue; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

NH Collection New York Madison Avenue, operated by Crescent Hotels & Resorts, seeks a Housekeeping Supervisor to oversee all housekeeping activities and ensure top cleanliness and guest satisfaction.

The role involves directing staff, managing budgets, enforcing safety standards, and coordinating with other departments to maintain hotel operations. Strong leadership and English communication are essential.

Qualifications

• Must communicate in English and maintain professional appearance.

Responsibilities

• Interview, hire, train, evaluate performance and address discipline when needed.
• Direct housekeeping and laundry staff with clear assignments.
• Plan, organize and monitor staff to meet quality standards and inspect guest rooms and public areas.
• Monitor finances: budget, inventory, expenses, wages and supplies; adjust staffing and labor accordingly.
• Ensure proper use of chemicals and proper labeling per safety program.
• Plan staff meetings and disseminate information across teams.
• Evaluate condition of furniture and decor; assist rehab project coordination.
• Provide clear verbal and written directions to staff.
• Maintain attendance and regular work schedule; perform other duties as assigned.

Skills

English communication

Self-starter

Professional appearance

Guest communication

Team player

Sanitation knowledge

Safety procedures

Financial basics

Supervisory skills

Interdepartmental coordination

Tools

Moderately complex computer system

Job description

Description

Provides supervision and direction for all housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.

ESSENTIAL JOB FUNCTIONS:

1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
2. Provide clear direction in assigning and instructing housekeeping and laundry staff in details of work.
3. Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.
4. Manage finances of housekeeping and laundry operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies etc. in relation to hotel financial forecasts and budget. Establish and maintain adequate supplies for efficient operation of distribute and delegate workload to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and monitor house count and make staffing adjustments accordingly.
5. Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with hotel hazard communication program.
6. Plan and conduct staff meetings. Attend various other related meetings to obtain and disseminate pertinent information.
7. Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of rehab projects.
8. Communicate both verbally and in writing to provide clear direction to staff.
9. Comply with attendance rules and be available to work on a regular basis.
10. Perform any other job-related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Knowledge of basic sanitation requirements/controls and applications of relevant chemicals. Knowledge of policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property. Basic mathematical skills to prepare moderately complex calculations for financial reporting. Supervisory skills to manage entire housekeeping operation. Ability to deal effectively with employees, vendors, contractors. Ability to coordinate and cooperate with other departments regarding housekeeping services/activities. Ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors of the hotel. Ability to access and accurately input information using a moderately complex computer system.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with NH Collection New York Madison Avenue staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every NH Collection New York Madison Avenue associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you’re not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to NH Collection New York Madison Avenue. Every NH Collection New York Madison Avenue associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts