Head of Housekeeping & Guest Experience

Sonesta Hotels International Corporation in; Hilton Head Island (SC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account with Company 0%

401(k) Retirement Plan with Company 0%

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term DI

Hospital Indemnity, Critical Illness &

Accident Insurance

Educational Assistance

Sonesta Hotel Discounts

Additional Perks & Employee Discounts

Job summary

Sonesta International Hotels is seeking a Housekeeping Manager in Hilton Head Island, SC. You will lead housekeeping and laundry operations, supervise staff, and ensure rooms and public spaces meet high cleanliness and presentation standards.

You’ll collaborate with Front Office, Engineering, and hotel leadership to maintain guest readiness, drive guest satisfaction, and uphold Sonesta’s hospitality excellence.

Qualifications

• Previous housekeeping, hotel operations, hospitality, laundry, or facilities experience preferred.
• Leadership or supervisory experience within housekeeping operations preferred.
• Strong knowledge of housekeeping operations, room inspection standards, and inventory management.

Responsibilities

• Support daily housekeeping and laundry operations across guest rooms, public spaces, and back-of-house areas.
• Supervise, train, coach, schedule, and support housekeeping and laundry team members.
• Inspect guest rooms, public areas, and spaces to ensure cleanliness and brand standards.
• Monitor guest satisfaction, room readiness, and service recovery across shifts.
• Partner with Front Office, Engineering, Operations, and hotel leadership to support operations.

Skills

Leadership

Operations management

Staff training

Scheduling

Communication

Inspection

Tools

Housekeeping software

Job description

Sonesta International Hotels is seeking a Housekeeping Manager in Hilton Head Island, SC. You will lead housekeeping and laundry operations, supervise staff, and ensure rooms and public spaces meet high cleanliness and presentation standards.

You’ll collaborate with Front Office, Engineering, and hotel leadership to maintain guest readiness, drive guest satisfaction, and uphold Sonesta’s hospitality excellence.