Luxury Hotel Housekeeping Supervisor

The Sea Pines Resort; Hilton Head Island (SC); On-site; USD 35,000 - 52,000; Full time

Job summary

The Sea Pines Resort in Hilton Head Island, SC, seeks an Inn & Club Housekeeping Supervisor to oversee daily housekeeping operations, ensuring rooms, public areas, and back‑of‑house spaces meet Forbes Travel Guide standards.

You will lead a diverse team, provide coaching and training, and collaborate with Front Office and Maintenance to address guest requests while maintaining safety and sanitation standards.

Qualifications

• Minimum 2–3 years of housekeeping experience in a hotel or resort environment
• Previous supervisory experience preferred
• Strong knowledge of cleaning procedures, products, and safety standards
• Excellent attention to detail and organizational skills
• Ability to lead, motivate, and develop a diverse team
• Strong communication and problem‑solving abilities
• Flexibility to work weekends, holidays, and varying shifts based on business needs

Responsibilities

• Supervise and support housekeeping team members, including Room Attendants, Housepersons, and Laundry Attendants
• Inspect guest rooms, suites, and public areas to ensure adherence to brand standards and Forbes Travel Guide cleanliness expectations
• Assign daily tasks and manage room assignments based on occupancy and operational needs
• Ensure all rooms are cleaned, serviced, and released in a timely manner to meet check-in deadlines
• Provide ongoing coaching, training, and performance feedback to team members
• Maintain inventory of linens, amenities, and cleaning supplies; report shortages as needed
• Partner with Front Office and Maintenance teams to address guest requests, room discrepancies, and service recovery opportunities
• Ensure compliance with safety, sanitation, and OSHA standards
• Assist with onboarding and training of new team members, including standards, procedures, and service expectations
• Lead by example in professionalism, appearance, and adherence to uniform standards
• Forbes Travel Guide Focus: Uphold Cleanliness & Condition standards at all times, attention to room presentation, culture of anticipatory service, cross‑departmental communication

Job description

The Sea Pines Resort in Hilton Head Island, SC, seeks an Inn & Club Housekeeping Supervisor to oversee daily housekeeping operations, ensuring rooms, public areas, and back‑of‑house spaces meet Forbes Travel Guide standards.

You will lead a diverse team, provide coaching and training, and collaborate with Front Office and Maintenance to address guest requests while maintaining safety and sanitation standards.