Head of Global Security Operations Center (GSOC)

Specialized; Plano (TX); On-site; USD 125,000 - 145,000; Full time

Benefits offered by this job

Annual performance bonus

401(k) plan

Paid time off

Professional development and industry‑

Job summary

Specialized seeks a Director, Global Security Operations Center to lead our 24/7/365 GSOC in Plano, TX. You will build the operation from launch to go-live, scale the team, and oversee client programs, security technology, and incident management.

This role reports to the VP, Global Security Operations. The ideal candidate is a proven GSOC leader with strong leadership, client-facing skills, and executive communication abilities.

Qualifications

• 7+ years of security operations experience.
• 3+ years of experience leading a GSOC, SOC, command center, or 24/7 monitoring environment.
• Bachelor’s degree in Criminal Justice, Security Management, Emergency Management, or related field, or equivalent operational experience.
• CPP, PSP, or similar security certification preferred.
• Must be available outside standard business hours for critical events.
• Must be willing to participate in the Company's pre-employment screening process and meet requirements.

Responsibilities

• Launch the GSOC from buildout through go-live, including tech integration and 24/7 staffing.
• Hire, develop, and retain GSOC operators and supervisors with training standards.
• Oversee client programs, KPIs, service levels, incident escalation, and performance.
• Provide GSOC as a Service across Managed, Hybrid, and Resident models.
• Oversee monitoring, escalation, and coordination for offices, locations, and personnel.
• Manage shift structure, coverage, and staffing across GSOC programs.
• Engage with clients and prospects as the GSOC SME during reviews and meetings.
• Champion Aurix adoption as the operational platform for the GSOC.

Skills

GSOC leadership

Security operations

Incident management

Client-facing

Executive communication

Education

Bachelor’s degree

Tools

CCTV/VMS

Access control

Life-safety systems

Incident management platforms

Job description

Specialized seeks a Director, Global Security Operations Center to lead our 24/7/365 GSOC in Plano, TX. You will build the operation from launch to go-live, scale the team, and oversee client programs, security technology, and incident management.

This role reports to the VP, Global Security Operations. The ideal candidate is a proven GSOC leader with strong leadership, client-facing skills, and executive communication abilities.