Head of Front Office — Elevate Guest Experience & Team

Hyatt Hotels Corporation; Austin (TX); On-site; USD 60,000 - 74,000; Full time

Benefits offered by this job

Day 1 Benefits (Health)

401(k) with company match

Vacation/PTO with rollover

Discounts on hotel rooms and dining

Job summary

Hyatt Place Austin Downtown in Austin, TX seeks a Director of Front Office to drive exceptional guest experiences from check-in to departure. You will lead a professional team, set department strategies, and uphold brand standards while partnering with other departments to optimize guest satisfaction and financial performance.

Ideal candidate has front office leadership in a full-service hotel, strong communication and coaching skills, and the ability to manage multiple priorities.

Qualifications

• Experience leading front office in a full-service hotel environment.
• Strong communication and problem-solving skills with a focus on guest satisfaction.
• Ability to develop and motivate teams while managing multiple priorities.

Responsibilities

• Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
• Develop and implement department strategies to improve financial performance and guest satisfaction.
• Lead and mentor front office leadership team with coaching and evaluations.
• Ensure adherence to policies, procedures, and brand standards.
• Collaborate with other departments to drive alignment for a superior guest experience.
• Monitor guest service scores and drive corrective actions to improve results.

Skills

Front Office Leadership

Guest Satisfaction

Team Motivation

Problem Solving

Tools

PMS

POS Systems

Job description

Hyatt Place Austin Downtown in Austin, TX seeks a Director of Front Office to drive exceptional guest experiences from check-in to departure. You will lead a professional team, set department strategies, and uphold brand standards while partnering with other departments to optimize guest satisfaction and financial performance.

Ideal candidate has front office leadership in a full-service hotel, strong communication and coaching skills, and the ability to manage multiple priorities.