Director of Front Office

Hyatt Hotels Corporation; Austin (TX); On-site; USD 60,000 - 74,000; Full time

Benefits offered by this job

Day 1 Benefits (Health)

401(k) with company match

Vacation/PTO with rollover

Discounts on hotel rooms and dining

Job summary

Hyatt Place Austin Downtown in Austin, TX seeks a Director of Front Office to drive exceptional guest experiences from check-in to departure. You will lead a professional team, set department strategies, and uphold brand standards while partnering with other departments to optimize guest satisfaction and financial performance.

Ideal candidate has front office leadership in a full-service hotel, strong communication and coaching skills, and the ability to manage multiple priorities.

Qualifications

• Experience leading front office in a full-service hotel environment.
• Strong communication and problem-solving skills with a focus on guest satisfaction.
• Ability to develop and motivate teams while managing multiple priorities.

Responsibilities

• Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
• Develop and implement department strategies to improve financial performance and guest satisfaction.
• Lead and mentor front office leadership team with coaching and evaluations.
• Ensure adherence to policies, procedures, and brand standards.
• Collaborate with other departments to drive alignment for a superior guest experience.
• Monitor guest service scores and drive corrective actions to improve results.

Skills

Front Office Leadership

Guest Satisfaction

Team Motivation

Problem Solving

Tools

PMS

POS Systems

Job description

Close Inclusive Collection Job Postings Notification

Elevate Hospitality as Director of Front Office: Lead Exceptional Guest Experiences

Hyatt Place Austin Downtown

US - TX - Austin

Compensation: Starting at $67,000 per year plus bonus

Summary

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As the Director of Front Office, you’ll lead a team dedicated to delivering exceptional guest service from check-in to departure. You will drive key performance metrics across the front office, manage associate engagement, and uphold brand standards while fostering a positive work environment.

What You’ll Do

• Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
• Develop and implement department strategies that improve financial performance and guest satisfaction.
• Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development.
• Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements.
• Collaborate with other departments to drive alignment and communication for an optimal guest experience.
• Monitor and analyze guest service scores and implement corrective actions to continuously improve results.

What You’ll Bring

• Previous front office leadership experience, preferably in a full-service hotel environment.
• Strong communication and problem-solving skills with a focus on guest and associate satisfaction.
• Ability to develop and motivate teams while managing multiple operational priorities.
• Experience with hotel systems (PMS, POS) and strong understanding of front office procedures.
• Proven ability to drive performance results and uphold hospitality standards.

Other information

What You Can Look Forward To

• Day 1 Medical, Dental and Vision insurance
• Vacation/Paid Time Off (PTO) with rollover
• 401(k) with company match
• Complimentary wellness tools
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.