Front Office Leader: Guest Experience & Operations

Hyatt Hotels Corporation; Kansas City (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Hyatt Regency Lost Pines Resort and Spa in Austin, TX, is seeking a Front Office Manager to oversee the Front Desk, Front Service, and Communications Centre, ensuring service excellence in alignment with Hyatt’s standards.

Ideal candidates will hold a university degree in Hospitality or Tourism management and possess at least 2 years of Front Office leadership experience in a large operation, with strong problem-solving, administrative, and interpersonal skills.

Qualifications

• Good problem solving, administrative and interpersonal skills are a must.

Responsibilities

• Oversee Front Office operations including Front Desk, Front Service (parking and hotel entrance) and Communications Centre.
• Deliver the brand promise by managing the Front Office in line with Hyatt International's corporate strategies and brand standards.
• Meet employee, guest and owner expectations through effective leadership of the Front Office team.

Skills

Problem solving

Administrative skills

Interpersonal skills

Education

University degree in Hospitality or Tourism management

Job description

Hyatt Regency Lost Pines Resort and Spa in Austin, TX, is seeking a Front Office Manager to oversee the Front Desk, Front Service, and Communications Centre, ensuring service excellence in alignment with Hyatt’s standards.

Ideal candidates will hold a university degree in Hospitality or Tourism management and possess at least 2 years of Front Office leadership experience in a large operation, with strong problem-solving, administrative, and interpersonal skills.