Head of Event Technology & Live Experience

Encore Global; Kansas City (MO); Híbrido; USD 43.000 - 56.000; Jornada completa

Descripción de la vacante

Encore Global is seeking a Director, Event Technology (SNE) to lead on-site event technology operations in Kansas City. You will drive revenue and profitability goals for the location while delivering World-Class service and maintaining strong client relationships with venue personnel.

The role manages a small team, ensures equipment and service delivery, and collaborates with sales and operations to optimize outcomes for events and customers.

Formación

• Bachelor’s degree is preferred or equivalent experience.
• 3+ years of audio visual experience.
• 1+ years of supervisory experience.
• 2+ years of customer service or hospitality experience is preferred.
• Sales experience is a plus.
• Working knowledge of audio visual equipment in a live show environment.
• Must be able to successfully complete Level 3 Skills training.
• Proficiency with computer hardware.
• Proficiency with computer software and programs, including the Internet and Microsoft Office.
• Effective leadership abilities and customer satisfaction focus.
• A valid driver’s license is required for team members who may operate Company vehicles.

Responsabilidades

• Manage venue partner relationships and ensure world-class service.
• Oversee financials including labor, equipment sub-rentals and costs to meet P&L targets.
• Monitor and report on location revenue and profitability benchmarks.
• Coordinate invoicing and billing accuracy with clients.
• Direct daily operations and on-site equipment setups for events.
• Lead a small team and develop staff through coaching and training.

Conocimientos

Audio visual experience

Supervisory experience

Customer service

Sales experience

Leadership abilities

Proficiency with computer hardware

Proficiency with Microsoft Office

CRM systems familiarity

Driver's license

Educación

Bachelor’s degree or equivalent experience

Level 3 Skills training

Herramientas

CRM software

Microsoft Office

Descripción del empleo

Encore Global is seeking a Director, Event Technology (SNE) to lead on-site event technology operations in Kansas City. You will drive revenue and profitability goals for the location while delivering World-Class service and maintaining strong client relationships with venue personnel.

The role manages a small team, ensures equipment and service delivery, and collaborates with sales and operations to optimize outcomes for events and customers.