Head of Event Technology & Venue Partnerships

Encore Global; Kansas City (MO); On-site; USD 43,000 - 56,000; Full time

Job summary

Encore Global is seeking a Director, Event Technology in Kansas City to lead a small team, manage venue relationships and ensure World-Class service. You will be responsible for revenue growth and profitability, labor planning, and on-site technical operations for events.

You will collaborate with venue personnel, suppliers and internal teams to optimize performance, quality, and client satisfaction while adhering to Encore’s standards and processes.

Qualifications

• Bachelor’s degree is preferred or equivalent experience.
• 3+ years of audio visual experience
• 1+ years of supervisory experience
• 2+ years of customer service or hospitality experience is preferred.
• Sales experience is a plus
• Working knowledge of audio visual equipment in a live show environment
• Must be able to successfully complete Level 3 Skills training
• Proficiency with computer hardware
• Proficiency with computer software and programs, including the Internet and Microsoft Office

Responsibilities

• Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention.
• Services events and act as a point of escalation when needed.
• Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business.
• Consults with Venue Sales Leadership on sales strategies
• Participates in business review presentations.
• Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures.
• Achieve Encore’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs.
• Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time.
• Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients.
• See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely.
• Participate in business review presentations as needed, in collaboration with regional management.
• Manage location P & L and develop action plans to address deficiencies/grow the business.

Skills

Audio Visual experience

Supervisory experience

Customer service

Sales experience

Leadership

Technical troubleshooting

Computer hardware proficiency

CRM software knowledge

Education

Bachelor’s degree is preferred or equivalent experience

Tools

Audio visual equipment

Microsoft Office

CRM software

Computer hardware

Job description

Encore Global is seeking a Director, Event Technology in Kansas City to lead a small team, manage venue relationships and ensure World-Class service. You will be responsible for revenue growth and profitability, labor planning, and on-site technical operations for events.

You will collaborate with venue personnel, suppliers and internal teams to optimize performance, quality, and client satisfaction while adhering to Encore’s standards and processes.