Head of Enterprise Customer Success Platforms

Stripe; San Francisco (CA); On-site; USD 226,000 - 339,000; Full time

Benefits offered by this job

Equity

Company bonus

401(k) plan

Job summary

Stripe’s Global Customer Success Team seeks a Manager to lead a high-performing group of Customer Success Managers. You’ll recruit, develop, and oversee a strategic portfolio of enterprise relationships, coordinating with executives at top Stripe customers and cross-functional partners to deliver value.

You’ll set vision and metrics for health, renewal, and growth, coach for consultative CS and sales skills, and build operating rhythms such as account planning, health reviews, and renewal

Qualifications

• 12+ years of customer-facing experience in customer success, account management, or sales.
• Payments or Billing experience.
• Experience leading sales or account management in a high-growth technology environment.
• Ability to hire, train, and coach a high-performing user-facing team.
• Ability to support CS Managers with strategic account guidance and executive sponsorship.
• Ability to operate in a high-growth environment and solve complex problems amid ambiguity.
• Demonstrated passion for Stripe’s mission and helping users succeed.

Responsibilities

• Recruit, develop, and lead a team of Customer Success Managers supporting strategic, relationship-based accounts.
• Build durable user relationships, increase adoption and deliver value.
• Develop the team's vision and strategy for customer health, renewal and growth metrics.
• Identify risks and opportunities early, guiding mitigation plans.
• Coach and mentor the team in consultative CS and sales skills.
• Cross-functionally shape Stripe’s solutions to meet client needs.
• Establish operating rhythms: account planning, health reviews, renewal forecasting and business reviews.
• Inspire and develop the team with clear expectations and feedback.

Skills

Leadership

Customer-facing experience

Payments or Billing

Sales or account management leadership

Strategic account guidance

Ambiguity management

Passion for Stripe's mission

Job description

Stripe’s Global Customer Success Team seeks a Manager to lead a high-performing group of Customer Success Managers. You’ll recruit, develop, and oversee a strategic portfolio of enterprise relationships, coordinating with executives at top Stripe customers and cross-functional partners to deliver value.

You’ll set vision and metrics for health, renewal, and growth, coach for consultative CS and sales skills, and build operating rhythms such as account planning, health reviews, and renewal