Senior Manager, Enterprise Customer Success Platforms

Xapply; New York (NY); On-site; USD 180,000 - 230,000; Full time

Job summary

Stripe is seeking a hands-on Manager to lead a high-performing Global Customer Success team in New York. You will supervise enterprise CS Managers working with strategic accounts and executive sponsors, driving adoption, renewal, and growth.

You will recruit, mentor, and align the team with Stripe’s customer strategy, partnering with product, sales, and sales engineering to deliver measurable business impact.

Qualifications

• 12+ years of customer-facing experience in customer success, account management, or sales.
• 3–5 years of people management experience.
• Experience leading sales or account management in a high-growth technology environment.
• Ability to hire, train, and coach a high-performing user-facing team.
• Ability to provide strategic guidance to executive relationships.
• Ability to operate in a high-growth environment and navigate ambiguity.

Responsibilities

• Recruit, develop, and lead a team of Customer Success Managers supporting strategic, relationship-based accounts.
• Help drive an engagement model focused on building durable user relationships, increasing adoption, delivering value.
• Develop the vision and strategy for the team, driving renewal and growth metrics.
• Identify risks and opportunities early, and help the team mitigate them.
• Coach, mentor, and develop consultative CS and sales skills.
• Collaborate cross-functionally to shape Stripe’s solutions for clients’ needs.
• Build operating rhythms: account planning, health reviews, renewal forecasts, business reviews.
• Inspire and motivate the team with clear expectations and ongoing feedback.

Skills

Customer success leadership

Enterprise account management

Strategic advisory

Cross-functional collaboration

People management

Sales experience

Job description

Stripe is seeking a hands-on Manager to lead a high-performing Global Customer Success team in New York. You will supervise enterprise CS Managers working with strategic accounts and executive sponsors, driving adoption, renewal, and growth.

You will recruit, mentor, and align the team with Stripe’s customer strategy, partnering with product, sales, and sales engineering to deliver measurable business impact.