Head of Enterprise Customer Success

Nubeero Limited; Atlanta (GA); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Stripe is seeking a Manager to lead a team of high-performing Customer Success Managers to build and grow relationships with our most complex users. You will recruit, coach, and align cross-functional teams to deliver strategic initiatives and drive customer value.

You’ll partner with executives at enterprise customers, shape success strategies, and scale processes to support renewal and growth in a fast-moving, globally distributed environment.

Qualifications

• 12+ years of customer-facing experience in customer success, account management, or sales with 3-5 years of people management experience.
• Experience leading sales or account management in a high-growth technology environment
• Ability to hire, train, and coach a high-performing user-facing team
• Ability to support the Customer Success Managers’ efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships
• Ability to operate in a high-growth environment and work through ambiguity to solve complex customer and business problems
• Demonstrated passion for Stripe’s mission, and helping users succeed

Responsibilities

• Recruit, develop, and lead a team of Customer Success Managers supporting strategic, relationship-based accounts.
• Help drive an engagement model focused on building durable user relationships, increasing adoption, delivering value
• Develop both the vision and strategy for the team, driving progress toward customer health, renewal and growth metrics
• Be accountable for identifying risks and opportunities early, and helping the team build and work through mitigation plans.
• Coach, mentor, and guide the team in developing consultative customer success and sales skills
• Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs
• Build strong operating rhythms for the team, including account planning, health reviews, renewal forecasting and business reviews.
• Inspire, motivate, and enable the team by setting clear expectations, providing direct feedback and supporting their individual development and career growth

Skills

Customer success

People management

Sales experience

Stakeholder management

Leadership

Cross-functional collaboration

Job description

Stripe is seeking a Manager to lead a team of high-performing Customer Success Managers to build and grow relationships with our most complex users. You will recruit, coach, and align cross-functional teams to deliver strategic initiatives and drive customer value.

You’ll partner with executives at enterprise customers, shape success strategies, and scale processes to support renewal and growth in a fast-moving, globally distributed environment.