Enterprise Customer Success Manager — Team Lead

Nubeero Limited; Chicago, Northern (IL, KY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Stripe in Chicago seeks a Manager to lead a team of Customer Success Managers handling our most strategic accounts. You will mentor, coach and align with cross-functional partners to deliver on customer priorities and growth opportunities.

You will champion executive sponsorship and ensure durable relationships, focusing on renewal, adoption and overall customer health in a high-growth tech environment.

Qualifications

• Extensive experience managing customer success or enterprise accounts.
• Proven ability to hire, train, and coach a high-performing team.
• Experience partnering with executives and cross-functional peers.

Responsibilities

• Lead a team of Customer Success Managers managing strategic, high-value accounts.
• Drive adoption, value delivery, and renewal strategies with executives.
• Coach and develop team talent while aligning across the organization.

Skills

Customer success

People management

Account management

Strategic advisory

Relationship building

Cross-functional collaboration

Ambiguity handling

Executive sponsorship

Job description

Stripe in Chicago seeks a Manager to lead a team of Customer Success Managers handling our most strategic accounts. You will mentor, coach and align with cross-functional partners to deliver on customer priorities and growth opportunities.

You will champion executive sponsorship and ensure durable relationships, focusing on renewal, adoption and overall customer health in a high-growth tech environment.