Senior Manager, Enterprise Customer Success Platforms

Stripe; Seattle (WA); On-site; USD 226,000 - 339,000; Full time

Benefits offered by this job

Equity

Company bonus or commissions

401(k) plan

Medical, dental, and vision benefits

Wellness stipends

Job summary

Stripe is seeking a seasoned leader to manage a high-performing team of Customer Success Managers responsible for strategic, relationship-based accounts in a fast‑growing environment in the United States. You will drive adoption, deliver measurable value, and partner with executives to align Stripe solutions with client priorities.

You will hire, mentor, and coach team members, shaping a strategy that improves customer health and renewal outcomes while collaborating across product, sales, and

Qualifications

• 12+ years of customer-facing experience in customer success, account management, or sales.
• Experience leading and coaching a high-performing team.
• Ability to drive strategic guidance and executive sponsorship for key relationships.

Responsibilities

• Recruit, develop, and lead a team of Customer Success Managers supporting strategic accounts.
• Drive an engagement model that increases adoption and delivers value.
• Set vision and strategy for the team, tracking health, renewal and growth metrics.
• Identify risks and opportunities early and implement mitigation plans.
• Coach and mentor the team in consultative customer success and sales skills.
• Collaborate cross-functionally to tailor Stripe solutions for clients.

Skills

Customer success

Account management

Sales experience

People management

Cross-functional collaboration

Strategic advice

Job description

Stripe is seeking a seasoned leader to manage a high-performing team of Customer Success Managers responsible for strategic, relationship-based accounts in a fast‑growing environment in the United States. You will drive adoption, deliver measurable value, and partner with executives to align Stripe solutions with client priorities.

You will hire, mentor, and coach team members, shaping a strategy that improves customer health and renewal outcomes while collaborating across product, sales, and