Senior Manager, Enterprise Customer Success

WinsAbove; Atlanta (GA); Hybrid; USD 150,000 - 190,000; Full time

Job summary

Stripe in Atlanta seeks a Manager to lead a team of Customer Success Managers handling strategic, enterprise accounts. You’ll coach staff, align cross-functional teams, and drive adoption and renewal metrics to deliver value for high-growth customers.

The role requires extensive customer-facing leadership, a track record in building trusted senior stakeholder relationships, and the ability to navigate ambiguity in a fast-moving fintech environment.

Qualifications

• 12+ years of customer-facing experience in customer success, account management, or sales with 3-5 years of people management experience.
• Experience leading sales or account management in a high-growth technology environment.
• Ability to hire, train, and coach a high-performing user-facing team.
• Ability to support the Customer Success Managers’ efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships.
• Ability to operate in a high-growth environment and work through ambiguity to solve complex customer and business problems.
• Demonstrated passion for Stripe’s mission, and helping users succeed.

Responsibilities

• Recruit, develop, and lead a team of Customer Success Managers supporting strategic, relationship-based accounts.
• Help drive an engagement model focused on building durable user relationships, increasing adoption, delivering value
• Develop both the vision and strategy for the team, driving progress toward customer health, renewal and growth metrics
• Be accountable for identifying risks and opportunities early, and helping the team build and work through mitigation plans.
• Coach, mentor, and guide the team in developing consultative customer success and sales skills
• Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs
• Build strong operating rhythms for the team, including account planning, health reviews, renewal forecasting and business reviews.
• Inspire, motivate, and enable the team by setting clear expectations, providing direct feedback and supporting their individual development and career growth.

Skills

People management

Customer success

Sales experience

Strategic advisory

Cross-functional collaboration

Job description

Stripe in Atlanta seeks a Manager to lead a team of Customer Success Managers handling strategic, enterprise accounts. You’ll coach staff, align cross-functional teams, and drive adoption and renewal metrics to deliver value for high-growth customers.

The role requires extensive customer-facing leadership, a track record in building trusted senior stakeholder relationships, and the ability to navigate ambiguity in a fast-moving fintech environment.