Enterprise CS Manager — Lead High-Impact Relationships

WinsAbove; Northern, New York (KY, NY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Stripe is seeking a Hands-on Manager of Global Customer Success to lead a high-performing team serving our most strategic enterprise relationships. You will coach and develop Customer Success Managers, align on account strategies, and partner cross-functionally to deliver value and renewals.

You will hire, train, and mentor a team to navigate a high-growth environment, with emphasis on reducing risk and expanding adoption.

Qualifications

• 12+ years of customer-facing experience in customer success, account management, or sales with 3-5 years of people management experience.
• Experience leading sales or account management in a high-growth technology environment.
• Ability to hire, train, and coach a high-performing user-facing team.
• Ability to support the Customer Success Managers’ efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships.
• Ability to operate in a high-growth environment and work through ambiguity to solve complex customer and business problems.
• Demonstrated passion for Stripe’s mission, and helping users succeed.

Responsibilities

• Recruit, develop, and lead a team of Customer Success Managers supporting strategic, relationship-based accounts.
• Help drive an engagement model focused on building durable user relationships, increasing adoption, delivering value
• Develop both the vision and strategy for the team, driving progress toward customer health, renewal and growth metrics
• Be accountable for identifying risks and opportunities early, and helping the team build and work through mitigation plans.
• Coach, mentor, and guide the team in developing consultative customer success and sales skills
• Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs
• Build strong operating rhythms for the team, including account planning, health reviews, renewal forecasting and business reviews.
• Inspire, motivate, and enable the team by setting clear expectations, providing direct feedback and supporting their individual development and career growth.

Skills

People management

Customer success

Account management

Sales experience

Leadership

Job description

Stripe is seeking a Hands-on Manager of Global Customer Success to lead a high-performing team serving our most strategic enterprise relationships. You will coach and develop Customer Success Managers, align on account strategies, and partner cross-functionally to deliver value and renewals.

You will hire, train, and mentor a team to navigate a high-growth environment, with emphasis on reducing risk and expanding adoption.