Senior Manager, Customer Success Platforms

Stripe; Chicago (IL); On-site; USD 226,000 - 339,000; Full time

Benefits offered by this job

Equity

Bonus

401(k)

Medical benefits

Wellness stipend

Job summary

Stripe’s Global Customer Success Team is seeking a Manager to lead a high-performing group of Customer Success Managers. You’ll guide executive-level client relationships and partner cross-functionally to tailor Stripe solutions to complex business needs.

You will recruit, train, and mentor staff, drive an engagement model focused on adoption and value, and push toward renewal and growth targets in a fast-paced tech environment.

Qualifications

• 12+ years in customer-facing roles in customer success, account management, or sales.
• 3-5 years of people management experience.
• Payments or Billing experience.
• Experience leading sales or account management in a high-growth technology environment.
• Ability to hire, train, and coach a high-performing user-facing team.
• Ability to support the Customer Success Managers’ efforts through strategic advice and executive sponsorship.
• Ability to operate in a high-growth environment and work through ambiguity to solve complex problems.
• Demonstrated passion for Stripe’s mission, and helping users succeed.

Responsibilities

• Recruit, develop, and lead a team of Customer Success Managers supporting strategic, relationship-based accounts.
• Help drive an engagement model focused on building durable user relationships, increasing adoption, delivering value
• Develop both the vision and strategy for the team, driving progress toward customer health, renewal and growth metrics
• Be accountable for identifying risks and opportunities early, and helping the team build and work through mitigation plans.
• Coach, mentor, and guide the team in developing consultative customer success and sales skills
• Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs
• Build strong operating rhythms for the team, including account planning, health reviews, renewal forecasting and business reviews.
• Inspire, motivate, and enable the team by setting clear expectations, providing direct feedback and supporting their individual development and career growth.

Skills

Customer Success

Account Management

People Management

Sales Experience

Executive Sponsorship

Cross-functional Collaboration

Job description

Stripe’s Global Customer Success Team is seeking a Manager to lead a high-performing group of Customer Success Managers. You’ll guide executive-level client relationships and partner cross-functionally to tailor Stripe solutions to complex business needs.

You will recruit, train, and mentor staff, drive an engagement model focused on adoption and value, and push toward renewal and growth targets in a fast-paced tech environment.