Senior Manager, Enterprise Customer Success

Stripe; Atlanta (GA); Hybrid; USD 205,000 - 308,000; Full time

Benefits offered by this job

Equity

Bonus/Commissions

401(k)

Medical, dental, and vision

Wellness stipends

Job summary

Stripe is seeking a hands-on, visionary leader to manage a high-performing team of Customer Success Managers responsible for strategic enterprise relationships (e.g., Doordash, Lyft, Shopify). You’ll coach the team, work directly with executives, and partner cross-functionally to shape solutions that drive adoption and value.

Ideal candidates will excel at operating in a high-growth environment, translating complex customer needs into practical strategies, and building trusted relationships with

Qualifications

• 12+ years of customer-facing experience in CS, account management, or sales.
• 3–5 years of people management experience.
• Experience leading sales or account management in a high-growth tech environment.
• Ability to hire, train, and coach a high-performing user-facing team.
• Ability to operate in a high-growth environment and manage ambiguity.
• Demonstrated passion for Stripe’s mission.

Responsibilities

• Recruit, develop, and lead a team of Customer Success Managers supporting strategic accounts.
• Drive an engagement model focused on durable user relationships and increased adoption.
• Develop vision and strategy for the team aligned with health, renewal and growth metrics.
• Identify risks and opportunities early and implement mitigation plans.
• Coach and mentor the team in consultative customer success and sales skills.
• Collaborate cross-functionally to tailor Stripe’s solutions to client needs.
• Establish operating rhythms: account planning, health reviews, renewals, and business reviews.
• Motivate the team with clear expectations and growth opportunities.

Skills

Team leadership

People management

Executive stakeholder management

Cross-functional collaboration

Strategic thinking

Job description

Stripe is seeking a hands-on, visionary leader to manage a high-performing team of Customer Success Managers responsible for strategic enterprise relationships (e.g., Doordash, Lyft, Shopify). You’ll coach the team, work directly with executives, and partner cross-functionally to shape solutions that drive adoption and value.

Ideal candidates will excel at operating in a high-growth environment, translating complex customer needs into practical strategies, and building trusted relationships with