Head of Enterprise Client Success & Partnerships

Safe-Guard Products; Atlanta (GA); Hybrid; USD 170,000 - 230,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan with Company Match

Paid Holidays and Vacation

Employee Assistance Program

Ongoing Training & PersonalDevelopment

Job summary

Safe-Guard Products in Atlanta, GA is seeking a Vice President, Client Success Partners to lead the Client Success and Program Manager teams. You will own account plans, client health, renewals, and executive escalations, driving a data-driven, standardized partner experience.

You will build the Client Success function, establish QBRs, governance, and playbooks, and collaborate across Finance, Legal, Risk, and Technology to maximize renewal outcomes and partner value.

Qualifications

• 15+ years in client success or strategic account management.
• 8+ years of people leadership, including 5+ years leading leaders.
• Proven track record managing high-revenue enterprise accounts.
• Experience building a client success function from scratch.
• Strong commercial acumen with renewals and invoicing.

Responsibilities

• Lead the Client Success Partner and Program Manager teams; hiring, development, succession and performance management.
• Own the annual account plan for every partner in the portfolio with named owners and dates.
• Establish and run the Client Health Assessment program with governance and actions.
• Own the QBR standard, deck, and cadence across the portfolio.
• Lead renewal and repricing execution; build the value case and negotiate.
• Govern commercial health including rate reviews, rebates, invoicing and SLAs.
• Develop operating model, intake systems, and cross-functional alignment.
• Build the Client Success playbook with templates and processes.

Skills

Leadership

Strategic account management

Client success

Analytical skills

Project management

Education

Bachelor’s degree in Business, Finance, Economics, or related field

MBA or advanced degree

Tools

Asana

Jira

Smartsheet

Job description

Safe-Guard Products in Atlanta, GA is seeking a Vice President, Client Success Partners to lead the Client Success and Program Manager teams. You will own account plans, client health, renewals, and executive escalations, driving a data-driven, standardized partner experience.

You will build the Client Success function, establish QBRs, governance, and playbooks, and collaborate across Finance, Legal, Risk, and Technology to maximize renewal outcomes and partner value.