Chief Client Success & Partner Growth Leader

Safe-Guard Products International

Atlanta (GA)

Hybrid

USD 180,000 - 240,000

Full time

3 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Company Match

Paid Holidays and Vacation

Job summary

Safe-Guard Products International seeks a Vice President, Client Success Partners to lead the Client Success function for top OEM and captive-finance partners in a hybrid Atlanta-based role. You will own account plans, client health, renewals, and the overall relationship across the portfolio.

You will guide a team of Client Success Partners and Program Managers, building scalable processes to drive retention and revenue growth while delivering a data-driven, high-value experience for partners.

Qualifications

Bachelor’s degree in Business, Finance, Economics, or related field.
Minimum of 15 years of progressive experience in client success, strategic account management, or relationship management serving enterprise clients.
At least 8 years of people-leadership experience, including leading leaders and enterprise account teams.
Proven track record owning a portfolio of strategic, high-revenue accounts with measurable results in retention and growth.
Experience building a client success function from the ground up, including account planning, health scoring, and escalation playbooks.
Strong commercial acumen including renewals, pricing, rebates, and invoicing.
Must be authorized to work in the U.S. and pass a background check.

Responsibilities

Lead the Client Success Partner and Program Manager teams; own hiring, development, succession, and performance management, with clear career paths.
Own the annual account plan for every partner in the portfolio with named owners and dates.
Establish and run the Client Health Assessment program with regular reviews and risk-tier actions.
Own the QBR standard across the portfolio and ensure outcomes with defined owners and timelines.
Own client escalation and recovery processes and coordinate with Strategy and Operations.
Lead renewal and repricing execution with a defined calendar and value case.
Govern commercial health, including rate reviews, invoicing, SLAs, and rebates.
Maintain intake processes (Asana, ASC) and pair teams for on-time delivery.
Build the Client Success playbook and templates for communications and escalations.
Travel to partner sites up to 25% as required.