Head of Enterprise Account Management & Activation

Saasventurecapital; Austin (TX); On-site; USD 170,000 - 250,000; Full time

Job summary

Living Security is seeking a senior post-sales leader to own and scale the customer lifecycle for enterprise books. You will build and manage a team of account managers and activation specialists, driving repeatable value and renewals across a global customer base.

The role emphasizes AI-first operations, data-driven decisions, and strong executive sponsorship with CISOs. Travel is required for QBRs, kicks offs, and escalations.

Qualifications

• 7+ years in post-sales roles (account management, customer success or renewals).
• At least 3 years leading a team.
• Experience scaling a post-sales function in the $15M–$50M ARR range.
• GRR or net retention ownership for an enterprise book.
• Process creation: playbooks, health scoring, renewal forecasting.

Responsibilities

• Own post-sales motion end-to-end from kickoff to renewal.
• Build and scale a team of account managers and activation specialists.
• Improve forecast accuracy for renewals and at-risk accounts.
• Maintain executive sponsorship with CISOs.
• Collaborate with Sales, Product, and Support.

Skills

Post-sales experience

Account management

Customer success

Renewals

Team leadership

Forecasting

Data-driven decisions

Job description

Living Security is seeking a senior post-sales leader to own and scale the customer lifecycle for enterprise books. You will build and manage a team of account managers and activation specialists, driving repeatable value and renewals across a global customer base.

The role emphasizes AI-first operations, data-driven decisions, and strong executive sponsorship with CISOs. Travel is required for QBRs, kicks offs, and escalations.