Enterprise Account Management Director: Growth & Retention

Living Security; Austin (TX); On-site; USD 180,000 - 280,000; Full time

Job summary

Living Security, the AI-native Human Risk Management company, seeks a senior post-sales leader to scale a team delivering sustained enterprise value. You will own activation, onboarding, and ARR retention, building repeatable processes and a scalable function that partners across Sales, Product and Support.

You will guide executives, manage escalations, and drive renewals with data-driven health scoring and forecast accuracy, traveling for onsite QBRs and executive reviews.

Qualifications

• 7+ years in post-sales — account management, customer success or renewals.
• 3+ years leading a team.
• Experience scaling a post-sales function in the $15M–$50M ARR range.
• GRR or net retention owned as a personal metric for an enterprise book.
• Process built from scratch: playbooks, health scoring, renewal forecasting.
• Account managers hired, ramped and managed.
• Executive presence with enterprise customers (CISO level).

Responsibilities

• Build the post-sales process end to end— kickoff, onboarding, activation, adoption, renewal cadence— make it repeatable.
• Recruit, train and ramp account managers and activation specialists.
• Own the renewal forecast and manage at‑risk accounts with a plan.
• Maintain executive sponsorship and manage escalation paths.
• Partner with Sales, Product, Engineering and Support to ensure smooth migrations and handoffs.

Skills

Post-sales leadership

Team management

Customer success

Revenue retention

Forecasting

Tools

CRM software

Job description

Living Security, the AI-native Human Risk Management company, seeks a senior post-sales leader to scale a team delivering sustained enterprise value. You will own activation, onboarding, and ARR retention, building repeatable processes and a scalable function that partners across Sales, Product and Support.

You will guide executives, manage escalations, and drive renewals with data-driven health scoring and forecast accuracy, traveling for onsite QBRs and executive reviews.