Head of Digital Membership & Retention Product

CVS Health

Wisconsin

Hybrid

USD 144,000 - 288,000

Full time

4 days ago

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Benefits offered by this job

Comprehensive benefits

Bonus and equity program

Remote work flexibility

Job summary

CVS Health is seeking a Lead Director of Digital Product for Membership, Engagement & Retention. You will lead a cross-functional engineering and product team focused on retention, attribution, and value-based programs, aligning with executive leadership to deliver scalable technology across CRM, Epic, and analytics platforms.

The role emphasizes strategic product leadership, agile delivery, and collaboration with business leads across Membership, Retention, and Service Recovery.

Qualifications

10-15+ years of progressive leadership experience in healthcare operations, digital product management, or health-tech execution.
Experience leading multi-disciplinary technology pods delivering complex software solutions.
Strong knowledge of CRM (Salesforce), Epic EHR integrations, and healthcare attribution models.

Responsibilities

Own retention, engagement, and attribution portfolios across domains.
Oversee software releases, data pipelines, and system integrations with Salesforce, Epic EHR, and analytics platforms.
Drive agile delivery, sprint planning, and roadmap execution with cross-functional pods.

Skills

Leadership in healthcare software

Product management

CRM platforms (Salesforce)

Data pipelines & EHR integration

Agile delivery

Cross-functional communication

Education

Bachelor's degree

Graduate degree preferred

Tools

Salesforce

Epic EHR

Data pipelines

Job description

The role emphasizes strategic product leadership, agile delivery, and collaboration with business leads across Membership, Retention, and Service Recovery.

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