Head of Digital Identity Engineering

CVS Health; Virginia; Hybrid; USD 144,000 - 288,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Equity/incentive programs

Job summary

CVS Health Digital is hiring a Lead Director - Digital Engineering focused on Customer Identity. You will lead multiple teams responsible for authentication, profile management, identity integrations, and platform operations to deliver secure, scalable identity services across CVS Health's portfolio.

The role requires strategic vision, hands-on leadership, and a track record of modernizing complex platforms, with emphasis on cloud-native design, AI-enabled transformations, and executive

Qualifications

• 10+ years of professional experience in Software Engineering, Platform Engineering, Identity & Access Management, or related technology disciplines.
• 7+ years of people leadership experience, including leadership of engineering managers and senior managers.
• + years of experience defining and executing technology strategy, roadmaps, and multi-year modernization initiatives.
• 5+ years of experience driving cloud-native transformation, API-first architectures, and platform engineering practices.
• Strong understanding of Customer Identity and Access Management (CIAM), authentication, authorization, customer profile services, and identity security principles.
• Proven experience managing budgets, vendor partnerships, workforce planning, and technology investment decisions.
• Demonstrated success delivering critical technology platforms with accountability for availability, scalability, security, and operational excellence.
• Experience leveraging AI and automation to improve engineering productivity, operational efficiency, and customer experience.

Responsibilities

• Lead a multi-team engineering organization responsible for authentication services, profile management, identity integrations, and platform operations
• Drive the evolution of identity capabilities toward a scalable, cloud-native, API-first architecture while ensuring secure, seamless, and reliable customer experiences
• Drive AI enabled transformations and execution strategies
• Identify and manage risks, engage teams to drive towards resolution
• Identify and manage cross-workstream technical dependencies
• End-to-End Program Plan and timely tracking and reporting
• Manage program level status reporting and communication to stakeholders
• Define, measure and track metrics and KPIS to measure success and Business Outcomes for the FS merchandizing portfolio
• Build and cultivate strong relationships with Business, Product and Technology partners and vendors to support the delivery roadmap

Skills

Software Engineering/Platform Eng

CIAM

Cloud-native

API-first

People leadership

Security awareness

AI in engineering

Education

Bachelor's degree

Tools

Okta

Auth0

Ping Identity

ForgeRock

Microsoft Entra

Job description

CVS Health Digital is hiring a Lead Director - Digital Engineering focused on Customer Identity. You will lead multiple teams responsible for authentication, profile management, identity integrations, and platform operations to deliver secure, scalable identity services across CVS Health's portfolio.

The role requires strategic vision, hands-on leadership, and a track record of modernizing complex platforms, with emphasis on cloud-native design, AI-enabled transformations, and executive