Chief Customer Success Officer

Ivo; San Francisco (CA); On-site; USD 250,000 - 300,000; Full time

Benefits offered by this job

Competitive salary and equity packages

Relocation assistance

Comprehensive medical benefits

Unlimited PTO

Office snacks and team events

Job summary

A leading B2B SaaS company is seeking a Head of Customer Success in San Francisco to lead their customer success function. The ideal candidate will have over 7 years of experience in customer success and a proven track record in managing enterprise clients. Responsibilities include building a high-performing team, driving user adoption, and ensuring customer retention. A competitive salary range of $250,000–$300,000 is offered, alongside comprehensive benefits like unlimited PTO and relocation support.

Qualifications

• 7+ years of experience in customer success, account management, or related roles within B2B SaaS.
• At least 3 years leading and scaling customer success teams.
• Demonstrated success with enterprise customers (10,000+ employees).
• Strong data-driven approach, using metrics for decision-making.

Responsibilities

• Build and lead a high-performing team of Customer Success Managers.
• Develop processes for onboarding and customer health scoring.
• Own strategies to drive user adoption and product usage.
• Ensure customer retention and renewal.
• Advocate customer needs within the company.
• Build analytics to measure impact of customer success investments.

Skills

Customer Success Leadership

Data-Driven Decision Making

Communication Skills

Relationship Building

Job description

A leading B2B SaaS company is seeking a Head of Customer Success in San Francisco to lead their customer success function. The ideal candidate will have over 7 years of experience in customer success and a proven track record in managing enterprise clients. Responsibilities include building a high-performing team, driving user adoption, and ensuring customer retention. A competitive salary range of $250,000–$300,000 is offered, alongside comprehensive benefits like unlimited PTO and relocation support.