Head of Customer Solutions Engineering

United States Digital Space LLC; Los Angeles (CA); Hybrid; USD 143,000 - 201,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Employee Stock Purchase Program

Paid holidays

Wellness days

Job summary

United States Digital Space LLC in the United States is seeking a Manager – Customer Solutions Engineering to lead a team of cloud engineers, driving customer success and strategy for our largest accounts.

You will align cross‑functional partners across Client Services, Sales, Product and Engineering, coach staff, track performance, and scale operations while ensuring a high‑quality, trusted customer experience.

Qualifications

• 8+ years of Pre-Sales or Post-Sales experience in Sales Engineering or related roles.
• 2+ years of leadership experience managing technical client relationships.
• Proven ability to manage client relationships as primary or secondary contact.
• Excellent communication, detail-oriented, and data-driven leadership.
• Broad technical expertise in cloud, internet architecture and scripting/software development.
• Willing to travel for customer meetings as needed.

Responsibilities

• Lead a team of highly-technical customer engineers ensuring overall customer success
• Develop strategic direction and execute on key objectives for Customer Solutions Engineering
• Build and maintain relationships with key stakeholders in Client Services, Sales, Product and Engineering.
• Champion customer asks internally, including escalations, risks, new opportunities, and technical requirements for maintaining and growing customer relationships.
• Maintain and create new team workflows, SLAs, and processes to efficiently handle customer needs.

Skills

Leadership

Cloud architecture

Client relations

Sales engineering

Communication

Job description

United States Digital Space LLC in the United States is seeking a Manager – Customer Solutions Engineering to lead a team of cloud engineers, driving customer success and strategy for our largest accounts.

You will align cross‑functional partners across Client Services, Sales, Product and Engineering, coach staff, track performance, and scale operations while ensuring a high‑quality, trusted customer experience.