Customer Engineering Manager: Lead, Coach & Scale Teams

United States Digital Space LLC; United States; Hybrid; USD 129,000 - 172,000; Full time

Job summary

United States Digital Space LLC is seeking a Manager, Customer Engineering to enable the team, coach members, and partner with Sales and Engineering to drive customer success across the ANZ region.

You will recruit, conduct 1:1s, manage workloads, and escalate issues while maintaining strong relationships with key customers and account executives to achieve PoC wins and sales targets.

Qualifications

• Demonstrated experience in leading a technical pre-sales team.
• Coaching and people-management skills.
• Experience solving escalations and team issues.
• Ability to drive PoC wins and meet sales quotas.
• Minimum 5 years as a Manager in a pre-sales context, with ANZ market awareness.

Responsibilities

• Workload management and 1:1s with team members.
• Act as escalation point for team issues.
• Recruit, interview, and onboard new team members.
• Report on individual CE strengths and weaknesses.
• Maintain relationships with key customers in the territory.

Skills

Leadership

Coaching

Escalations

PoC close win rate

Sales quota

Pre-sales management

Job description

United States Digital Space LLC is seeking a Manager, Customer Engineering to enable the team, coach members, and partner with Sales and Engineering to drive customer success across the ANZ region.

You will recruit, conduct 1:1s, manage workloads, and escalate issues while maintaining strong relationships with key customers and account executives to achieve PoC wins and sales targets.