Head of Customer Experience & Service Operations

Chase Darling - State Farm Agent; Fort Wayne (IN); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Training & development

401(k) matching

Bonus based on performance

Flexible schedule

Descripción de la vacante

Chase Darling State Farm Agency in Fort Wayne is seeking a Director of Customer Service to lead our customer experience initiatives and oversee service operations. You will coordinate the team, ensure service standards, and drive policy inquiries and billing support.

This role requires strong leadership, excellent communication, and a compassionate approach to help clients during challenging days, with opportunities to mentor staff and improve processes in a community-focused agency.

Formación

• Leadership or supervisory experience preferred.
• Strong communication and time management skills.
• Ability to motivate and support team development.
• Must meet applicable state licensing requirements.

Responsabilidades

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Conocimientos

Leadership

Communication

Time management

Team development

Descripción del empleo

Chase Darling State Farm Agency in Fort Wayne is seeking a Director of Customer Service to lead our customer experience initiatives and oversee service operations. You will coordinate the team, ensure service standards, and drive policy inquiries and billing support.

This role requires strong leadership, excellent communication, and a compassionate approach to help clients during challenging days, with opportunities to mentor staff and improve processes in a community-focused agency.