Director of Customer Service - State Farm Agent Team Member

Carey Heitman; Saint Robert (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Training Paid

Company parties

Paid time off

Bonus based on performance

Competitive salary

Opportunity for advancement

Profit sharing

Training & development

Job summary

Carey Heitman - State Farm Agent in Saint Robert, Missouri, is seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. This role involves managing daily customer service operations and training a dedicated team to achieve high service standards while ensuring customer satisfaction.

The ideal candidate will possess strong leadership skills and be able to motivate their team. We pride ourselves on providing a supportive environment that emphasizes integrity and care for the community.

Qualifications

• Leadership or supervisory experience preferred.
• Strong communication and time management skills.
• Ability to motivate and support team development.
• Must meet applicable state licensing requirements.

Responsibilities

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Skills

Leadership

Communication

Time Management

Team Development

Job description

Benefits

• Training Paid
• Company parties
• Paid time off
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Profit sharing
• Training & development

You May Be a Great Fit as a Director of Customer Service at Carey Heitman - State Farm Agent if:

• You're the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You're a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You're compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: {642 Missouri Ave, Saint Robert, MO 65584)

At State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement.

Responsibilities

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Qualifications

• Leadership or supervisory experience preferred.
• Strong communication and time management skills.
• Ability to motivate and support team development.
• Must meet applicable state licensing requirements.