Director of Customer Service - Lead with Impact & Growth

Carey Heitman - State Farm Agent; Saint Robert (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Training Paid

Company parties

Paid time off

Bonus based on performance

Competitive salary

Opportunity for advancement

Profit sharing

Training & development

Job summary

Carey Heitman - State Farm Agent in Saint Robert, Missouri, is seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. This role involves managing daily customer service operations and training a dedicated team to achieve high service standards while ensuring customer satisfaction.

The ideal candidate will possess strong leadership skills and be able to motivate their team. We pride ourselves on providing a supportive environment that emphasizes integrity and care for the community.

Qualifications

• Leadership or supervisory experience preferred.
• Strong communication and time management skills.
• Ability to motivate and support team development.
• Must meet applicable state licensing requirements.

Responsibilities

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Skills

Leadership

Communication

Time Management

Team Development

Job description

Carey Heitman - State Farm Agent in Saint Robert, Missouri, is seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. This role involves managing daily customer service operations and training a dedicated team to achieve high service standards while ensuring customer satisfaction.

The ideal candidate will possess strong leadership skills and be able to motivate their team. We pride ourselves on providing a supportive environment that emphasizes integrity and care for the community.