Director of Customer Service & Team Growth

Chandler Ins and Fin Svcs Inc; Idaho; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Tuition assistance

Job summary

Jen Chandler- State Farm in Kellogg, ID is seeking a Director of Customer Service to lead the customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement.

You will train and guide a focused team, monitor performance metrics, and coordinate between staff and customers to deliver exceptional service and policy support. State Farm agents operate as independent contractors offering local, personalized coverage.

Qualifications

• Leadership or supervisory experience preferred.
• Strong communication and time management skills.
• Ability to motivate and support team development.

Responsibilities

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Skills

Leadership

Communication

Time management

Team development

Job description

Jen Chandler- State Farm in Kellogg, ID is seeking a Director of Customer Service to lead the customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement.

You will train and guide a focused team, monitor performance metrics, and coordinate between staff and customers to deliver exceptional service and policy support. State Farm agents operate as independent contractors offering local, personalized coverage.